Refund policy
We accept return requests for up to 14 days after your item is received. The "received" date is determined by the day your package is delivered to your shipping address, including PO Boxes, or the day it is marked as held at the Post Office. We offer two return windows: If you request a return within the first 7 days, your return shipping is completely free. If you request a return between 8 and 14 days, the return is buyer-paid, meaning the cost of the return shipping label will be deducted from any final refund.
To be eligible for a return, your item must be returned in the exact same condition in which you received it, unaltered and undamaged, with any original tags or packaging included if applicable. You’ll also need the receipt, Order # or proof of purchase.
To start a return, you can contact us here Contact Us . Please note that returns will need to be sent using a shipping label that we provide.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may void any refund. Postage paid for labels for Items sent back to us without using our provided label will not be reimbursed nor included in any refund. Unopened items sent back to us (i.e. Return to Sender) may have the original shipping costs deducted from any refund.
You can always contact us for any return question here Contact Us .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note, items damaged by postal/delivery services may require you to present the damaged item along with all the packaging for inspection at your local facility. We will make every effort to avoid this by supplying photos during the claim submission process of the item's packaging and shipment condition, along with your photos you provide us demonstrating both damage to the item and exterior packaging, but this in-person inspection may not be able to be avoided and will require your cooperation.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Issues & Payment Inquiries
If you have any questions or concerns regarding a charge or your order, please contact us directly at Hello@mygotostore.shop or call us at 410-635-4474 before initiating a payment dispute with your financial institution so we can resolve the issue quickly for you. We maintain detailed photographic packaging records and carrier tracking for all orders and actively submit complete documentation in response to all unauthorized or premature payment disputes.
Refunds
No refunds are issued without the item's return. We will notify you once we’ve received and inspected the return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us here Contact Us .
This website (MyGoToStore / mygotostore.shop) is owned and operated by Southern Nexus LLC (d/b/a MyGoToStore) | Call: 410-635-4474 | Email: Hello@mygotostore.shop | Mailing Address: 722 Lake Douglas Dr, Groveland, FL 34736.